Be an active listener – while being patient (waiting with a positive attitude) and when what is said by the other has offended you, if you feel is an untruth and/or feel bullied, do not react. If possible, respond calmly without blaming, or walk away. Easier said than done; especially for highly sensitive people (often an extremely positive quality). If you need help with effective communication and managing emotions, call me for a free consult: 516 623 4353 www.balanceandpower.com
Eileen Lichtenstein’s Balance and Power Blog 