Wherever you may work , there are coworkers with different work and communication styles. Sometimes you may be faced with a heated argument. If an agreement cannot be reached it’s best to agree to disagree and if that’s not an option you may consider having a third neutral party (HR, mediator or coworker) to hear both sides and facilitate an agreement or at least peace. SHRM (Society for Human Resource Management) suggests we learn how to calm an upset coworker with these tips:
- Remain calm
- Try to understand what the other person is saying by being an “active listener”. Ask them to explain further if need be.
- Discuss solutions to the problems
- Use “I” statements (assertive vs. blaming) such as ” I feel disappointed this project isn’t going well.” Rather than, “You aren’t doing a good job on this project.” Focus on the problems or behaviors, not the people.
- Be certain that everyone agrees on the solution.
Resolving conflict in the work[lace – and at home and school -is a valuable skill you can use throughout your life. Staying calm in a tense situation helps you to to find a productive, positive solution.
I help individuals and groups learn how to do this in my Westbury, Long Island office, Skype and onsite. There’s enough chaos in the world – if we each can cope more effectively with what’s in our immediate environment then there will be more smiles on the faces!
Call me for a FREE phone consult: 516 623 4353 www.balanceandpower.com